Jeff understands that dealing with bureaucratic agencies can be cumbersome and at times frustrating. That’s why it is a priority for him and his team to help constituents navigate red tape.
Diane Roelandt contacted Jeff’s office in March 2018 after unsuccessfully trying for over a year to resolve an issue with the Connecticut Teachers’ Retirement Board. The Retirement Board was mistakenly sending her retirement account statements, although she had never lived nor worked in Connecticut. Jeff’s team helped her get in touch with the right people in Connecticut and also connected her with the Taxpayer Assistance Center (TAC) in Oregon. Within half a day, Diane’s problem was addressed and she received an explanation as well as an apology from the Retirement Board.
Ms. Roelandt said she was “rather astonished” that Jeff’s office would be so helpful on such a minor issue, but Jeff knows that even small errors can have a significant impact on people’s lives, and that it can be difficult to get in touch with the right people to fix them. Jeff is glad to help Oregonians like Ms. Roelandt resolve frustrations with bureaucracy.
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